Introduction
At The Greek Vacation, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
Please read this privacy policy carefully before using our services or submitting any personal information to us.
1. Information We Collect
We collect and process different types of personal information depending on your interaction with our website. The personal information we may collect includes:
1.1 Information You Provide to Us
- Identity Data: First name, last name, title, date of birth
- Contact Data: Email address, telephone numbers, postal address
- Financial Data: Payment information, credit card details (we do not store complete payment information)
- Travel Preference Data: Travel dates, destinations, accommodation preferences, special requirements
- Passport/Visa Data: When necessary for booking travel services
- Communication Data: Your preferences in receiving marketing communications from us
1.2 Automatically Collected Information
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Usage Data: Information about how you use our website, products, and services
- Cookie Data: Information stored in cookies on your device (see our Cookie Policy section)
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 To Provide Our Services
- To process and fulfill your travel bookings and arrangements
- To manage your account and provide you with customer support
- To verify your identity when you contact us
- To provide personalized travel recommendations and itineraries
- To process payments and refunds
2.2 For Marketing and Communication
- To send you marketing communications about our products and services (with your consent)
- To inform you about special offers, promotions, or updates related to your travel interests
- To improve our marketing strategies and tailor them to your preferences
2.3 For Business Operations
- To improve our website, products, and services
- To conduct data analysis, testing, research, and statistical analysis
- To maintain the safety and security of our website
- To detect and prevent fraud, spam, and other harmful activities
2.4 Legal Compliance
- To comply with legal obligations and regulatory requirements
- To enforce our terms and conditions and other agreements
- To respond to legal requests and prevent harm
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Performance of a Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Processing necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
- Consent: Where you have given us explicit consent to process your data for specific purposes.
- Legal Obligation: Processing necessary for compliance with legal obligations to which we are subject.
4. Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
4.1 Service Providers
We share your information with third-party service providers who help us deliver our services, including:
- Travel suppliers (hotels, airlines, tour operators, etc.)
- Payment processors
- Customer support services
- Marketing and analytics providers
- IT service providers and cloud service providers
4.2 Business Partners
We may share your information with business partners to offer you certain products, services, or promotions.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).
4.4 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
5. International Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal data to other countries, we will ensure that appropriate safeguards are in place to protect your data, such as:
- Transferring to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission
- Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe
- Implementing appropriate technical and organizational measures to protect your personal data
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Different types of data may be kept for different periods:
- Account information: For as long as your account is active or as needed to provide you with our services
- Transaction data: For 7 years for tax and accounting purposes
- Marketing preferences: Until you opt-out or withdraw your consent
- Website usage data: For up to 26 months
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data
- Right to Rectification: The right to request that we correct any inaccurate information or complete incomplete information
- Right to Erasure: The right to request that we delete your personal data in certain circumstances
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data in certain circumstances
- Right to Data Portability: The right to request that we transfer your personal data to another organization or directly to you
- Right to Object: The right to object to our processing of your personal data in certain circumstances
- Right to Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal data
To exercise any of these rights, please contact us using the details in the "Contact Information" section below.
8. Cookie Policy
8.1 What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
8.2 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
- Preference Cookies: Allow the website to remember choices you have made to provide enhanced, more personal features.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
8.3 Cookie Control
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
You can manage your cookie preferences through our cookie consent banner that appears when you first visit our website.
9. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These include:
- Encryption of sensitive data
- Regular security assessments and vulnerability testing
- Access controls and authentication procedures
- Regular staff training on data protection
- Secure backup and recovery systems
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
10. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.
11. Changes to This Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this page.
We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
12. Contact Information
If you have any questions or concerns about this privacy policy or our handling of your personal data, please contact us at:
The Greek Vacation
893 Isobel Roads
Port Joanne, BD9 4EF
United Kingdom
Email: privacy@thegreekvacation.com
Phone: +444848413308